Audit Trail · Immutable · WORM 7-year retention
Governance record · case CS-48291
Chronological chain of custody for every agent decision, tool invocation, policy check, and human action — with execution mode, confidence at the moment of action, and failure/retry state.
Logged events
3
Sealed, append-only
Human-completed
0
Associate + specialist
Approval-gated
0
Blocked pending sign-off
Policy checks
2
Reg E · BSA/AML · GLBA
Failed / retried
0
All remediated
Intake3 events
10:42:03
.114
I001
System
Case opened from inbound voice channel
Genesys Cloud CX · ivr.transfer_to_chat()
KYC-AUTH-02 · Step-up authentication PII masked
Automatic
Confidence—
10:42:07
.902
I002
System
Identity assertion verified
Socure · Identity Verification · verify_identity(cus_id=CUS-•••-92)
GLBA §314 · Safeguards PII masked
Automatic
Confidence98%
10:42:11
.340
C003
Core Case Router
Orchestration plan drafted
Policy Router v4 · plan_workflow()
Automatic
Confidence94%
Governance signals
Continuous compliance posture for this case.
Explainability available
2 of 3 events
Rationale, inputs, and confidence captured per decision.
Customer-visible actions
0 disclosed
Every message shown to the customer is logged verbatim.
Approval required
0 gated actions
No funds movement or card state change executed autonomously.
Sensitive data masked
2 records
PAN, SSN, and contact fields tokenized before agent context.
Regulatory review points
2 flagged
Reg E, BSA/AML, GLBA and SR 11-7 touchpoints indexed.
Degraded tool calls
0 logged
Fallbacks recorded; failed screen re-run by specialist.
Record integrity
Log modeAppend-only · WORM
Retention7 years
Bundle hashSHA-256 a91f…7c02
Model governanceSR 11-7 indexed
No tampering detected on last verification.