Associate · Live queue
Operations Dashboard
Decision console for the multi-agent contact center. Humans stay in the loop for funds movement and card actions.
Active cases
12
1 requires your approval
AI-resolved today
37
78% deflection · +6pp WoW
Escalated to humans
4
22% rate · 9 in fraud queue
Fraud
9
Service
4
Technical
2
Avg. handling time
6:12
−1:48 vs. legacy baseline
85%
Live Agent Network
Orchestrator online
Orchestrator
Core Case Router
policy-router-v4
12 active3 queued
Current task
Awaiting next intake
Current task
Retrieving Reg E §1005.11 eligibility for CS-48291
Current task
Enriching txn T-88221 · device fingerprint scan
Current task
CS-48291 remediation plan pending associate sign-off
Cases requiring attention
5 open
CS-48291·Marcus WhitfieldUrgent
Unauthorized card charge · $420.00
3h 12m
Past SLA
Approve provisional creditReview
CS-48251·Alicia MarquezUrgent
Suspected phishing · $2,180 outbound
42m
In queue
Assign fraud specialistAssign
CS-48198·Jordan Blake
Beneficial owner update · KYC review
48m
In queue
Escalate to account specialistEscalate
Escalation breakdown
Fraud9
Service4
Technical2
78% of contacts resolved without a human